Privacy Policy and Terms of Use


Introduction

Thank you for visiting While We're Waiting online!  This website and other related websites are owned and operated by While We're Waiting, an Arkansas nonprofit corporation.  


Changes to our Policies

We reserve the right to make changes to these Terms of Use, Privacy Policy, and other terms, policies and information at  any time and without notice.  Any changes we make to our Terms of Use shall become effective immediately upon posting to our Websites.  You should review our Terms of Use and Privacy Policy from time to time so that you will remain informed about any material changes that may affect you.  Your use and continued use of our Websites and Services shall be deemed to mean that you agree to our Terms of Use and Privacy Policy.  If you do not agree with the Terms of Use or our Privacy Policy, then you must cease all use of our Websites and Services.


Your Personal Information

We want to assure you that we are committed to respecting, protecting, and appropriately handling the private and personal information of our Website users and visitors. Your “Personal Information” includes the specific, personally identifiable items used to identify and/or contact you - such as your name, mailing address, email address, and phone numbers.  We are providing you with this privacy statement (“Privacy Policy”) so that you will know how we handle your Personal Information on our Website



Collection and Use of Personal Information

We take your privacy very seriously.  We will not collect your Personal Information without your knowledge during your visit to our Website. We may ask for your Personal Information, so that we can use it to provide you with various features, services, or products.  When you provide such Personal Information to us, you are acknowledging your consent to our collection and use of such Personal Information. You can also choose not to provide it; however, in some cases this may limit the features available to you on our Websites. We may also receive information about you from other outside sources.  The data we collect from you and others helps us to provide you with relevant and timely communication as we seek to improve your experience on our Websites.


We will not sell, lease, or rent our mailing list or any of your Personal Information to any outside organization or individual.  We will not disclose or share your Personal Information with anyone outside of our organization without your permission. However, we may need to use or share your Personal Information with certain parties who are providing you with goods and services on our behalf.  We may also need to share your Personal Information with other parts of our organization to service your requests or provide you with information or other ministry opportunities.  Lastly, we may use your Personal Information to comply with legal requirements pertaining to your Personal Information or activities, or to enforce our rights as agreed upon under the Terms of Use.  In all such efforts we will take steps to safeguard your Personal Information. By submitting Personal Information to our Websites, you understand, agree, and freely consent to allow us to use, store, publish, transmit and process your Personal Information at our discretion in order to provide you with the goods and services you request and to operate our Websites and Services.



Special Rules for Children

On some of our Websites, we may occasionally host or offer access or activities where no Personal Information is collected or posted, and thus children may engage without our knowledge.  However, we do not intentionally or knowingly allow Personal Information (name, address, telephone number, or email address) to be collected from anyone under the age of 18. If you believe that we might have any Personal Information from or about anyone under the age of 18, please contact us immediately. In the event we learn that we collected Personal Information from anyone under the age of 18, we will delete that Personal Information as quickly as possible. 



Cookies and Technology

Our Website may use cookies to keep track of website activities or deliver content specific to your interests.  A cookie is a small data file that certain websites write to your hard drive when you visit them.  A cookie file can contain information such as a user ID that the site uses to track the pages you've visited.  You can refuse cookies by turning them off in your browser.  Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  If you choose to decline cookies, you may not be able to fully experience certain interactive features of our Websites or access all of the services provided through our Websites.


Our Websites may collect some information (such as your IP address) that may not be readily apparent to you that it is being collected.  We may use your IP address for geo-targeted campaigns to notify you of events occurring in your city, state, or surrounding areas.  We do keep track of the domains from which people visit us.  We analyze this data for trends and statistics, but we do not keep it in a personally identifiable manner.  Demographic and profile data may also be collected at our Websites. 


Security

When we collect your Personal Information, we employ industry-standard security measures, including technical, administrative, and physical security steps to protect the loss, misuse and alteration of Personal Information under our control.  For example, our Website may use a Secured Socket Layer (SSL) server, which enables us to protect the Personal Information you provide during transactions (such as when you download materials, participate in certain programs, purchase resources, register for events, make donations, etc). We also use technology to protect your credit card number when we store your order and whenever we transfer that Personal Information to participating merchants or service providers (including your financial institution). We cannot guarantee that the security measures we implement in connection with the operation of our Website will absolutely prevent others from accessing or acquiring any Personal Information that you provide to us when you are visiting our Website. 


 

Your California Privacy Rights

Beginning January 1, 2005 under California's "Shine the Light" law, California residents who provide Personal Information in obtaining products or services for personal, family or household use are entitled to one request per calendar year for details concerning Personal Information that we shared, if any, with other businesses for their own direct marketing uses. If applicable, these details would include the categories of Personal Information shared, as well as the names and addresses of those businesses with which it was shared during the PREVIOUS calendar year. (For example, requests made in 2013 will receive information regarding 2012 sharing activities.)  Please be aware that not all information sharing is covered by the "Shine the Light" requirements.



Our Website and Services

Through our website, we offer a variety of services to assist parents who have experienced the loss of a child.  Through our website, you may have the opportunity to:

Register for retreats

Give donations online

Request a Hope Package for yourself or someone else

Contact us personally

Interact on our related social networking pages


Children's Use of our Websites and Services

Our Website and Services are not directed at children under the age of 13.  If you are under the age of 13 you may not use our Websites or Services without parental consent and supervision.  


Our Copyrighted Material and Trademarks

All material made available through our website, including, without limitation, all trademarks; all audio and video files; and all other content (regardless of format) is owned, licensed, or controlled by us or our related, affiliated, parent or subsidiary companies and is provided for lawful purposes only. All trademarks and content are protected by law. We are committed to protecting our copyrights and trademarks.  You may not copy, distribute, republish, upload, post, use, or transmit these materials in any way without first obtaining our permission.  Permission may be obtained by sending us an email.    


Third Party Websites

There may be links to third party websites included on our Websites and through our Services.  Your use and access to such third party websites is subject exclusively to the terms and conditions and privacy polices of such third party websites.  Such links should not be considered endorsements and we do not make any representations or warranties with respect to such third parties, their content, or their websites.


Counseling

While We're Waiting does not offer professional counseling. By accessing and using any of our websites and services, you are indicating your understanding and agreement that While We're Waiting is NOT a medical provider or a counseling agency and does NOT provide counseling services. You understand and agree that our website Content and services are NOT substitutes for professional counseling or medical advice and information.


Donations

Any donation you make through our Websites and Services is verified and secure. Like most online transactions, when you make a tax-deductible charitable contribution to us by way of credit card or electronic transfer, the transaction is considered immediate and complete at the time the contribution is submitted. For further information or questions concerning donations, please contact us


Refund Policy

If you make an online donation to the While We're Waiting ministry and then decide you would like a refund of all or part of the amount or your donation, please send us an email or call us at 501-605-7808, making your request known within 30 days of the date of your donation, and your gift will be refunded.  After 30 days, donations are non-refundable.


Termination

You can stop using our Websites and Services at any time. We frequently change and improve our Websites and Services.  We may change, add to, or remove content or stop providing any of our Websites and Services at any time and at our sole discretion.


Warranties and Disclaimers

EXCEPT FOR ANY LIMITED WARRANTIES EXPRESSLY SET FORTH IN THESE TERMS OF USE OR ANY OTHER WARRANTIES EXPRESSLY STATED AND DISPLAYED ON OUR WEBSITES OR PROVIDED IN CONNECTION WITH OUR SERVICES, WE PROVIDE OUR WEBSITES AND OUR SERVICES TO YOU FOR YOUR USE SOLELY ON AN "AS IS" BASIS AND "WITH ALL FAULTS”.  WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO OUR WEBSITES AND OUR SERVICES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.  APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.


LIMITATION OF LIABILITY

IN NO EVENT AND UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES THAT RESULT FROM YOUR USE OF, OR INABILITY TO USE, ANY OF OUR WEBSITES OR OUR SERVICES, ANY INFORMATION, ANY CONTENT, ANY MATERIALS, OR ANY PART THEREOF, EVEN IF WE HAVE BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.  IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, FOR ACCESSING OR USING ANY OUR WEBSITES OR OUR SERVICES.


Indemnity

You hereby agree to indemnify, defend, and hold us, and our affiliates, our officers, directors, owners, agents, affiliates, licensors, and licensees (collectively, the “Indemnified Parties”), harmless from and against any and all liabilities and costs (including reasonable attorney’s fees) incurred by the Indemnified Parties in connection with any claim arising out of, or relating to: (a) any breach by you of these Terms of Use; (b) any unauthorized use by you of our Websites and Services; and (c) all activities relating to, or conducted under your accounts with us.  You shall use your best efforts to cooperate with us in the defense of any such claim.  We reserve the right, at our own expense, to assume the exclusive defense and control of any claim against you or claim that is subject to indemnification by you.

 

General Provisions

These Terms of Use shall be governed by and interpreted in accordance with the laws of the State of Arkansas, without regard to its conflicts of law provisions.  The parties agree to, and do hereby, submit to the exclusive jurisdiction of the state or federal courts of competent jurisdiction sitting in the State of Arkansas to hear and resolve disputes arising out of, or related to these Terms of Use, and agree that the exclusive venue for all such actions shall be in Garland County, Arkansas. In the event that any one or more provisions of our Terms of Use shall for any reason be held to be invalid, illegal or unenforceable, any such invalid, illegal or unenforceable provision shall be treated as modified to the least extent necessary to rectify its invalidity, illegality, and shall be enforced as so modified.